EXCHANGE PROCEDURE

At Shurooq, we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order, we do not offer any return of exchange under normal conditions. We only offer Conditional Exchange if you have been delivered the wrong size or the product is damaged.
Shurooq urges you to file for exchange of product if reported within 48 hours of order confirmation/ delivery. To file an application for exchange kindly follow below given steps :

Contact our customer care via WhatsApp number, or Email Id provided on the website.
Share the link of the outfit that you want to exchange your previous outfit with our customer care team.
Confirm your exchange by providing desired size guidelines or customizations.
You will receive exchange confirmation within the next 24 to 48 hours.
NON ELIGIBILITY CRITERIA FOR AN EXCHANGE
Shurooq holds the right to not amend/ edit orders after 48 hours of purchase confirmation.
Items ordered on sale are not entertained for exchange or return.
PLEASE NOTE
Shurooq will not cater exchange for any product that has been washed, dried, damaged or stained in any way. This includes items that have been dried or damaged in the dryer.
Shurooq is not responsible for bleeding, damage of print or fading of colors due to washing and ironing.